Refund policy

Return & Refund Policy

At Zovira, we want you to receive your order in good condition and as described.

Returns and Refunds

We accept returns and refund requests only when there is a problem with the product received.

You may request a return or refund if:

• The product arrives damaged.
• The product is defective or does not work properly.
• You received the wrong product or variant.
• The product is significantly different from its description.

You must contact us within 7 days of receiving your order.

To help us review your request, please provide:

• Your order number.
• Clear photos of the product.
• Photos of the packaging, if the product arrived damaged.
• A short video showing the problem, if necessary.

Returns We Do Not Accept

We do not accept returns or refunds if:

• You simply do not like the product.
• You do not like the color you selected.
• You have changed your mind after placing the order.
• You selected the wrong product, color, size, or variant.
• The product was damaged because of misuse, improper handling, or normal wear and tear.

Return Approval

Please contact Zovira before sending any product back. Do not return an item without receiving approval and return instructions from us.

After reviewing your request and the provided evidence, we will determine the appropriate solution. Depending on the situation, we may offer a replacement or refund.

Refunds

If your refund is approved, the refund will be issued to the original payment method used for the purchase.

The time it takes for the refund to appear in your account may depend on your bank or payment provider.

Contact Us

For return or refund requests, please contact us at:

Email: zoviradrive@gmail.com

Please include your order number and details of the issue so we can assist you as quickly as possible.

This policy may be updated from time to time as our store and services develop. Any applicable consumer rights remain unaffected.